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I had an issue with Gorgias today and I reached out to their support. They are looking into it for me. 

Whats happening is after about 1min 30 seconds of inactivity, the page will refresh and I will lose my work if I don't save it. and gorgias doesn't have an auto-save feature, and if it did I doubt it would save every 30 seconds. This happened multiple times today as I'll look at a manual for a couple of miniutes only to find my work is gone! 

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