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Privacy Policy

Team Westcott recognizes that as a user of this website, you care about how your information is collected, used, stored, and shared. Please be advised that the practices described in this privacy policy apply not only to personal information gathered through this site, but to all personal information collected from or submitted by you through any of our websites, affiliates, events, or via our customer service department. This Privacy Policy is in accordance with the Data Protection Act, California privacy laws, and General Data Protection Regulation (GDPR). Please note, this Privacy Policy may update without notice.

If you have any questions regarding our privacy policy, please contact our communications team via email at communications@fjwestcott.com or by phone at 1.800.886.1689.

What information does Westcott collect?

We collect data that helps us fulfill your orders, customize your user experience, and better fit your needs. This data is collected when you browse our website, create an account on fjwestcott.com or westcottu.com, signup for Westcott newsletters, interact with Westcott emails, attend Westcott-sponsored events, or purchase products on fjwestcott.com. This information may include, but is not limited to: your name, billing address, shipping address, IP address, email address, phone number, and/or your payment information. This personal data may be stored throughout the duration of your product warranty. To learn more about Westcott warranties, please click here.

To analyze and improve your online shopping experience, we may also collect and store certain data automatically whenever you interact with fjwestcott.com or westcottu.com. This may include, but it not limited to, your browser information, site usage, site traffic patterns, and referring site domain.

We do not knowingly collect information or sell any products through this website to those under the age of 18. If you are under the age of 18, you should only use this website under the guidance of a parent or legal guardian. People under the age of 18 are not permitted to submit personal information to us.

What does Westcott do with this information?

The data collected is used to provide customer support, send order confirmations and receipts, and to process and ship orders. If you have opted-in to receive marketing communications from Westcott, a limited amount of this data may also be used to contact you about new products, special offers, upcoming events, educational content, and giveaways.

You may withdraw, update, or limit your consent to marketing communications at any time by visiting your account on fjwestcott.com or westcottu.com, or by contacting our communications team via email at communications@fjwestcott.com or via phone at 1.800.886.1689.

Does Westcott use cookies?

When you visit our website, we may assign your computer one or more cookies to personalize your online experience. These types of cookies fall into the following categories: preferences, security, processes, advertising, session, state, and analytics.

Through theses cookies, we are able to automatically collect data about your activity on fjwestcott.com and westcottu.com, including but not limited to: the web pages that you visit, the time and date of your visit, the links you click, and the searches you conduct. During your visits to websites that we advertise on, we may use certain data collected on our website to show you the type of fjwestcott.com advertisements that are of interest to you.

To avoid the use of cookies on your computer or smart device, you can typically modify your browser’s settings to decline cookies. Reference your browser’s tool bar to learn more about this. Please note: if you choose to decline cookies, you may not be able to sign into your fjwestcott.com or westcottu.com profile and some of our interactive features may be affected.

Does Westcott share this information?

Your privacy is extremely important to us. Data and information submitted through or collected on fjwestcott.com and westcottu.com is not shared with any third party unless with your direct consent or as described in this policy.

Information that you’ve provided to us on fjwestcott.com, westcottu.com, or through contact with our customer service department, may be shared with certain online service providers to enable them to perform services related to our website or the operation of our business. These services include, but are not limited to: website operation, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, customer service, and data analysis. These service providers are authorized to use this personal information only in connection with the services they are engaged to perform and are required to protect your information. Data is not shared with any third party for their own marketing or promotional purposes.

By law or legal process, or by requests from government authorities, we may be required to disclose your information and personal data to the appropriate authorities.

As with any business, it is possible that as our business develops, we may buy or sell our online store and assets. In such transactions, information about customers is often among the transferred assets. Under such circumstances, Westcott would, to the greatest extent possible, require the acquiring party to follow the practices described in this Privacy Policy.

How does Westcott protect my information?

All data is submitted to Westcott using SSL Encryption. Secure Sockets Layer (SSL) is a protocol allowing safe transmission of private information over the Internet. This protocol uses a cryptographic system that utilizes two keys to encrypt data: a public key known to everyone, and a private key known only to the message recipient. All modern browsers support SSL, and many websites use the protocol to obtain confidential user information like credit card data.

SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between our web server and your browser remains private and integral.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (like billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.