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Returns & Exchanges

We want you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.


How to Return an Item

For merchandise purchased here at the Westcott Online Store, sign in to your account. Guest checkout purchases click here. If you did not purchase from this website, click here.


Returns for Purchases with a Westcott Account

  1. Sign in to your account. Locate the order with the item you want to return. Click the "View Order" link.
  2. In the upper-right corner, click the "Return" link.
  3. Complete and submit the Return form. Upon approval of the return, you'll receive an email notification and a shipping label will be available as a download in your account.
  4. Sign in to your account and click on the "My Returns" link.
  5. Click on the "View Return" link next to the order in the far right column.
  6. Verify your return summary, then click on the "Print Shipping Label" link.
  7. Affix the pre-paid return label to the shipping box and retain the bottom portion of the label with the tracking number.
  8. You can either schedule a pick up with FedEx or drop off the package at any of the carrier’s locations. Find your closest FedEx location.

Guest Checkout Returns

  1. Visit the Orders & Returns page to locate the order with the item you want to return. Complete the form using your Order ID, last name, and email or ZIP.
  2. On the Order Information screen, click on the "Return" link.
  3. Complete and submit the Return form.
  4. Upon approval of the return, you'll receive an email notification and a shipping label will be available as a download on the Orders & Returns page. Sign in using your Order ID, last name, and email or ZIP.
  5. On the Order Information screen, click on the "Returns" link.
  6. Click on the "View Return" link in the far right column.
  7. Verify your return summary, then click on the "Print Shipping Label" link.
  8. Affix the pre-paid return label to the shipping box and retain the bottom portion of the label with the tracking number.
  9. You can either schedule a pick up with FedEx or drop off the package at any of the carrier’s locations. Find your closest FedEx location.

100% Satisfaction Money Back Guarantee

Westcott stands behind the quality of products we sell and hope you’re happy with your purchase. If you are unsatisfied for any reason, you can return your merchandise within 30 calendar days and we will refund you 100% of the purchase price, less original shipping costs. This guarantee includes all stock merchandise. Made-to-order printed vinyl and canvas backdrops are exchangeable for items of equal or greater value.


Standard Return Policy

There are a few important things to keep in mind when returning a product that you purchased from the Westcott Online Store:

  • You have 30 calendar days to return an item from the date of delivery.
  • Free returns are available within the continental U.S. only
  • Westcott products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • If an item arrives damaged or you are missing items, contact us within ten business days of delivery.
  • Merchandise must be in the original packaging with all supplied components provided with the merchandise (ie. batteries, chargers, cables), and must include a copy of the invoice or packing slip.

There are some items, however, that are ineligible for return, including:

  • Printed vinyl and canvas backdrops
  • Custom-made products
  • Refurbished equipment

Refunds and Exchanges

The Westcott Store will issue a credit to the original payment method for properly returned merchandise. Please allow 1-2 billing cycles after return of merchandise for the credit to be processed and visible on the applicable payment statement.

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  • If you paid by PayPal, refunds will be issued to the original PayPal account.

Shipping and handling charges from the original order will not be refunded unless the merchandise is defective, as determined by Westcott in its sole discretion.


Price Adjustments

Price adjustments are permitted only when an item has been marked down. The price adjustment request must be made within 14 days of purchase from the Westcott Online Store. Complete the online form with your order number to submit a request.