At Westcott, we treat our customers like family and only produce products that we are proud to use ourselves. Our team takes extra steps manufacturing products to ensure quality and longevity. Shop Westcott with confidence knowing that our products are made to withstand years of use.
If you purchased through another retailer, be sure to register your Westcott purchase for instant assurance of your new gear.
Register Your Purchase Warranty Service and Repairs
We promise that your product will be defect-free in materials and workmanship. No warranty, expressed or implied, is made regarding any product's merchantability or fitness for a particular purpose.
What Is Not Covered
The warranty does not cover normal wear and tear; damage through abuse, neglect, misuse; or as a result of any accident, overloading, improper installation/misapplication, product alteration, improper operation, improper cleaning, improper handling, or improper maintenance and repair.
The warranty does not cover incidental or consequential damages, except in the case that Accidental Damage Protection has been purchased. (See below) The warranty will not cover product failure because you broke it (any defect or malfunction that is caused as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment). The warranty is no longer valid after anyone, not authorized by Westcott, opens up, disassembles, repairs, or modifies any product in a way that it isn't intended to be done by an end user. Please don't try to fix anything yourself.
Customers are responsible for return shipping charges, duties, and taxes. We strongly recommend shipping merchandise via FedEx, UPS, or other delivery service that provides tracking information and insurance.
The warranty is limited to only the original purchaser for so long as the original purchaser owns the product and for so long as Westcott manufactures the product.
Customers have the opportunity to purchase extended warranty coverage on select Westcott products at the time of purchase. This extended coverage is only available for products purchased directly from Westcott through the Westcott website. In general. the extended warranty coverage is subject to the same limitations and stipulations as Westcott's standard warranty coverage.
Extended warranty coverage begins after the standard warranty has ended and is in force for the additional term specified at the time of purchase unless warranty coverage has been voided as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment or any other disqualifying actions by the consumer.
Accidental Damage Protection
Customers have the option to purchase Accidental Damage Protection for select Westcott products at the time of purchase. This coverage is only available for products purchased directly from Westcott through the Westcott website. Accidental Damage Protection provides protection (i.e., repair or replacement) against accidental physical breakage or failure of your covered equipment, due to an unforeseen and unintentional event, that affects the functionality of your covered products during the covered period.
Accidental Damage Protection does not cover events including, but not limited to, theft, loss, damage caused by fire, power surges, vehicle accidents, or acts of nature, normal wear and tear, consumables, or abuse and misuse.
Manufacturing defects are not covered by this accidental damage protection but are covered by the manufacturer’s warranty separately.
Made-to-order printed vinyl and canvas backdrops are exchangeable one time, within 30 days of receipt, for items of equal or lesser value.
Lifetime Limited Warranty on Flex Cine LED Mats
This Lifetime Limited Warranty covers Westcott Flex Cine LED Mats only. This warranty does not cover any accessories or controllers associated with the Westcott Flex System. Westcott Flex Cine Mats purchased through a third-party retailer must be registered with Westcott using the Product Warranty Registration form within one year of the original purchase date. Flex Cine Mats are exchangeable one time for items of equal or lesser value.
Repairs and Replacement
We will, at our discretion, repair, replace, or provide Westcott store credit for any product that proves to be defective in material or workmanship. If your product is no longer being manufactured or is out of stock, we may replace your product with a similar or better product at our option.
If you return your product within the first 30 days of purchase, you will receive a new replacement unit. Replacement units that are sent for products that are returned to Westcott after the first 30 days of purchase may be refurbished units of similar cosmetic wear.
We strongly recommend shipping merchandise via FedEx, UPS, or other delivery service that provides tracking information and insurance. Customers are responsible for return shipping charges, duties, and taxes.
To submit a warranty repair or replacement claim for your Westcott product, complete the online return form. Receipt/order confirmation required for warranty care.
To help ensure warranty claims are for genuine Westcott products, our technical support department requires a copy of your receipt or order confirmation to be submitted with your claim. Please attach it to the online form.
Exclusions and Limitations
By purchasing Westcott products, whether you place your order on Westcott's website or at an authorized dealer, you acknowledge that you have had an opportunity to review Westcott's warranty terms, have done so to the degree you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers in them. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.
Except for the limited warranty expressly set forth (above) or to the extent restricted or prohibited by applicable law, Westcott expressly disclaims any and all other warranties expressed or implied, including any warranty of quality, merchantability, and you specifically agree that Westcott shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any Westcott product.
In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any product or personal property inside or outside of the Westcott product. A warranty is limited to only the original purchaser for so long as the original purchaser owns the product and for so long as Westcott manufactures the product.
Claims for missing items or items damaged in transit must be received within 15 days of receipt of merchandise.
Products sold through the Westcott Online Store that do not bear the Westcott brand name are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products). Westcott Limited Warranty does not apply to products that are not Westcott-branded, even if packaged or sold with Westcott products. Please contact the manufacturer directly for technical support and customer service.
Westcott Product Warranties
Please consult the specifications section of specific product pages to see the warranty terms and conditions for those products.