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Warranties

Our team takes extra steps manufacturing products to ensure quality and longevity.


At Westcott, we treat our customers like family and only produce products that we are proud to use ourselves. That's why we're the only lighting company to offer a no-strings-attached lifetime guarantee and other extensive bumper-to-bumper warranties. Shop with confidence, as Westcott products are made to withstand years of use.

If you purchased through another retailer, be sure to register your Westcott purchase for instant assurance of your new gear.


Warranty Guarantee Product Series Description
Lifetime Illuminator Collapsible Reflectors and Diffusers
7-Years Pro Signature Softboxes Studio Softboxes
5-Years Pro Softboxes Studio Softboxes
5-Years Zeppelin Deep Parabolic Softboxes
2-Years Eyelighter Curved Reflector
2-Years Fast Flags Light Controls
2-Years Ice Light 2 Handheld LED
2-Years Omega Reflector 10-in-1 Reflector
2-Years Rapid Box Collapsible Softboxes
2-Years Scrim Jim Cine Modular Framework and Fabrics
2-Years Skylux LED Monolight
2-Years Spiderlite TD6 Continuous Light
1-Year Apollo and Halo Quick-Collapse Softboxes
1-Year Basics Reflectors Collapsible Reflectors and Diffusers
1-Year D5 Continuous Light
1-Year Flex Flexible LED Mats
1-Year Fabric Backdrops Collapsible, Muslin, Wrinkle-Resistant, and X-Drop
1-Year LunaGrip Handheld Speedlight Grip
1-Year Pocket Box Speedlight Softboxes
1-Year ProGrip Handheld Speedlight Grip
1-Year Strobelite Studio Strobe
1-Year uLite Continuous Light
1-Year Umbrellas Photography Umbrellas

View a complete list of warranties by product SKU.


Exclusions and Limitations

By purchasing at Westcott, whether you place your order online or at an authorized dealer, you acknowledge that you have had an opportunity to review Westcott's warranty terms, have done so to the degree you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers in them. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

Except for the limited warranty expressly set forth (above) or to the extent restricted or prohibited by applicable law, Westcott expressly disclaims any and all other warranties expressed or implied, including any warranty of quality, merchantability, and you specifically agree that Westcott shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any Westcott product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any product or personal property inside or outside of the Westcott product.


Third-Party Product

Products sold through the Westcott Online Store that do not bear the Westcott brand name are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products). Westcott Limited Warranty does not apply to products that are not Westcott-branded, even if packaged or sold with Westcott products. Please contact the manufacturer directly for technical support and customer service.


Warranty Service

We promise that your product will be defect-free in materials and workmanship. No warranty, expressed or implied, is made regarding any product's merchantability or fitness for a particular purpose.


What Is Not Covered

The warranty will not cover product failure because you broke it (any defect or malfunction that is caused as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment). It doesn't cover incidental damages. Also, the warranty isn't any good after you open any product that isn't intended to be opened – please don't try and fix anything yourself.


Documentation

To help ensure warranty claims are for genuine Westcott products, our technical support department may require a receipt to complete your claim. If a receipt is required, you will be emailed requesting a copy be attached and sent to us via email.


Repairs and Replacement

We will, at our discretion, repair or replace any product that proves to be defective in material or workmanship. If your product is no longer being manufactured or is out of stock, we may replace your product with a similar or better product at our option. If you return your product within the first 30 days of purchase, you will receive a new replacement unit. Replacement units that are sent for products that are returned to Westcott after the first 30 days of purchase may be refurbished units of similar cosmetic wear.

To submit a warranty repair or replacement claim for your Westcott product, complete the online return form.